Pioneer Health Services CAH Operations/Management
A comprehensive approach to maintaining
a successful Critical Access Hospitals
Morgan Dunn
Pioneer Health Services
V.P. of Business Development
Toll Free: 866-218-9285
email: mdunn@phscorporate.com
Experience is everything
Let's face the facts, running a Critical Access Hospital is no easy task. As with any government program the amount of rules and regulations involved in operating under CAH status can be simply staggering. Couple that with a serious shortage of specialized personnel throughout all aspects of a facility, and the task becomes even more difficult. To be successful, you need administrative staff with experience in running a CAH facility, a specialized accounting staff with experience in CAH cost-reporting, cash reconciliation, departmental budgeting, and financial reporting. You also need to constantly recruit and maintain specialized medical staff to fulfill the medical needs of a rural community. So who can you rely on to build success within the difficult business model of CAH? Turn to the experts in operation and management of CAH facilities, Pioneer Health Services. We introduced the first and second Critical Access Hospitals to Mississippi. Today, Pioneer Health Services owns, operates and manages several CAH facilities in the Southeast and provides specialized services to other CAH facilities throughout the United States. Our experience and expertise in the CAH industry is unmatched.
A Specialized Team for a Specialized Industry
At Pioneer Health Services, we only service the Critical Access Hospital industry. Other facility management companies oversee many types of facilities and may only have a handful of people within the company who are familiar with the CAH model. By focusing solely on CAH, we have built an entire team of specialists; all departments of our company are focused on building and maintaining a successful CAH facility. Our teams have specialized expertise and implement programs that are designed, tested and proven within real CAH environments. You have to ask yourself, just how much better would your facility serve its community if every aspect of your hospital was run by experts in CAHs. That is the true benefit of having Pioneer Health Services as your management team. Our recruiting methods, our marketing campaigns, our revenue cycle management programs, and our accounting methods are all CAH focused.
It's not a takeover - it's a makeover
We live by our company mission to provide superior and compassionate healthcare services to rural communities. Our first and foremost concern is the level of care being provided. That value set is important when looking for the right management company. Our goal is to make your facility the best it can be for the good of the community. We are not in this business to take over facilities, clean house and start over. With Pioneer, all options will be on the table from the start, so you can weigh all of your management and operational options and find the course of action most beneficial to your community hospital.
Our track record speaks for itself
Ask us about our facilities. While all CAH facilities share certain common service attributes, they also share similar difficulties and challenges. At Pioneer Health Services, we believe our track record speaks volumes about our worth. We encourage you to meet with our hospital administrators, tour our facilities and speak with the community leaders we serve.
Operational Support Services
Management/Lease/Purchase
1.Pioneer can provide you hospital with certain levels of oversight management or a lease. Management oversight is structured where the hospitals control remains intact. Pioneer provides operational consulting to the appropriate governance, monthly.
2.The hospitals governing body remains fiscally responsible. Reporting examples of management consulting:
- Operational Statistics
- Satisfaction Reviews: Patient/Physician/Employee
- Access to Group Purchasing Org.
- Compliance Support
- Current and future services line analysis
- Leadership Recruitment
- Physician Recruitment
- Leadership Essentials Training
- Manage Care Contracting
- Physician Clinic Management
- Financial Oversight and Review
- Marketing Services
3.Pioneer can lease your facility which allows for fiscal relief of the governing body
An Example of Operations Services Provided
Operational Management:Pioneer will support the hospital operationally through consulting and reporting to the Hospital Board. We will report to the board on a monthly or quarterly basis as follows:
- Operational statistics including Key Performance Indicators
- Patient/Employee/Physician satisfaction survey
- Access to Group Purchasing Organization
- Compliance with STARK/Kickback/Physician Contracting and quarterly reporting on Medical Records/HIPPA/HITECH
- Current and future service line analysis
Chief Executive Officer Recruitment and Retainment: We will use our internal Human Resources department to obtain a vast list of candidates for the position, then select a CEO who will be the best fit for your facility. The CEO will be employed by Pioneer.
Leadership Essentials Training: Pioneer will consult with the local Human Resources department for a totoal of 48 classroom hours for all managers within the hospital. The hospital will be resonsible for the educational books and travel expenses (lodging and flight) for our Corporate HR Staff.
Managed Care Contracting: Pioneer will provide a review of managed care contracts for up to 10 consulting hours with the CFO.
Physician
Management of Physician Clinics: Consultation with the CEO, which will include but not be limiting to the following:
- Physician Satisfaction
- Clinic Productivity Standards
Marketing Services: Pioneer will provide corporate marketing and advertising staff to the hospital for current services offered: e.g. Swing Bed/Acute Care/Specialty physicians/Home Health. Any additional services being added, such as Outpatient Psychiatric care will be assessed on an hourly rate agreed upon at the request of the hospital board.
Financial Review: Pioneer will provide the following consulting services for the CEO to report to the Hospital Board on a monthly, quarterly or annual basis:
- Review of hospital prepared financial results, including but not limited to balance sheet, income statement, departmental operating statements and allowance calculations.
- Act as a liaison with independent CPA firm in the preparation of the annual audit report
- Act as a liaison with the cost report firm in the preparation of any interim or annual cost reports.
Morgan Dunn
Pioneer Health Services
V.P. of Business Development
Toll Free: 866-218-9285
email: mdunn@phscorporate.com